Monticola LTD customer privacy notice

Contact details

Email

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of accessYou have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectificationYou have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasureYou have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processingYou have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processingYou have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portabilityYou have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consentWhen we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Processing is necessary for legitimate business interests in communicating with the public and resolving issues and enquiries.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

How long we keep information

For enquiries which don’t lead to or are not related to a contract – 3 months

For enquiries which lead to or are related to a contract – 6 years from the end of the financial year the contract concluded.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: monticola22@yahoo.com

You can view our data complaints procedure at this link:

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint